Shipping & Returns
Shipping Policy
Order Processing
Orders are processed within 1–3 business days after payment confirmation. Orders are not processed or shipped on weekends or public holidays.
Shipping Time
Estimated delivery times:
United Kingdom: 3–15 business days.
Delivery times are estimates and may vary due to customs processing, courier delays, or high order volumes.
Shipping Confirmation & Tracking
Once your order has been shipped, you will receive a confirmation email with your tracking number. Tracking information may take 2–5 business days to update.
Incorrect Address
Please ensure your shipping address is correct. We are not responsible for orders shipped to incorrectly provided addresses.
Delays
While we work hard to deliver your order on time, delays may occasionally occur due to factors outside our control such as customs processing, courier delays, or weather conditions.
If your order has not arrived within 30 days, please contact our support team at support@[yourstore].com and we will assist you.
Lost Packages
If your package is confirmed lost in transit, we will send a replacement or issue a refund.
Return & Exchange Policy
Return Period
You may request a return within 14 days of receiving your item.
Return Conditions
To be eligible for a return:
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the item must be unused
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the item must be in its original packaging
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proof of purchase is required
Damaged or Defective Items
If your item arrives damaged or defective, please contact us within 48 hours of delivery with photos of the issue. We will arrange a replacement or refund.
How to Request a Return
To request a return, please contact us at support@[yourstore].com and include your order number, reason for return, and photos if applicable.
Refunds
Once your return is approved and received, refunds will be processed within 5–10 business days to your original payment method.
Exchanges
We only replace items if they arrive damaged or defective.
Return Shipping
Customers are responsible for return shipping costs unless the item arrived damaged or incorrect.
Non-Returnable Items
Certain items cannot be returned, including hygiene products, personal care items, and customized products.